Frequently Asked Questions
Everything you need to know about your home and building supply orders.
What is the standard shipping timeframe for orders?
Most in-stock items are processed within 1-2 business days. Delivery typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
Do you offer bulk discounts for contractors or large home projects?
Yes, we provide competitive tiered pricing for bulk purchases and professional contractors. Please contact our sales team directly for a custom quote on large-scale orders.
What is your return policy for building supplies?
We accept returns on most unused, unopened items within 30 days of delivery. Please note that some specialized electrical or HVAC components may be subject to a restocking fee.
How can I track my shipment?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a manufacturer warranty?
All products sold by Blackhawk Supply are brand new and include the full manufacturer's warranty. Specific warranty terms vary by brand and product category.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal and Apple Pay for a secure and seamless checkout experience.